Refunds / Privacy / Shipping Policies and Terms
Returns Policy
Turfco Grass Co, Inc does not accept returns on our grass. We will exercise care to have all grass true to name: we give no warranty expressed or implied, as to productivity of grass sold. No liability is assumed for crop failure or any contingency beyond our control. Liability in all instances is limited to purchase price.
No Show Policy
In the event you do not show up to pick up your grass on the specified date you chose, we will not cut a fresh pallet/pieces. The grass we cut for you the day(s) before will be waiting for you to pick it up.
Reschedule Policy
Our goal is to provide you with freshly cut and locally grown sod. If you need to reschedule, we require at least 24 hour notice. You must receive a confirmation email or call and speak with us over the phone.
Weather Policy
We will do our absolute best to have your grass available for your scheduled delivery and/or pick up date. However, we are subject to weather and equipment delays. In the event we are not able to harvest grass, we will contact you to reschedule as soon as we can.
Shipping
• For Grass Products, we offer Local Pickup from our office, or Delivery.
• Grass Pickup times are mornings 9:00 am to 11:45 am, and afternoons 1:00 pm to 4:30 pm unless other wise stated.
• Due to the weight of each pallet we recommend you use a 3/4 ton pick up truck or bigger to pick up full pallets and a 1/2 ton pick up truck for half pallets.
Turfco Grass Co, Inc currently ships certain products to physical addresses in North America via USPS and UPS. Upon payment of your order, we will ship your package to you.
Note that there are restrictions on some products, and some products cannot be shipped to international destinations. For questions about International or RUSH Shipping, please contact us at sales.turfco@gmail.com.
Privacy Policy
Turfco Grass Co, Inc values our customers and respects your privacy at all times. We collect personally identifiable information about you during your check out process through our online shopping cart and payment gateway. We may also automatically receive general information that is contained in our server log files such as your IP address and cookie information. In an effort to improve your shopping experience and to communicate with you about our products, services, and promotions, we may use some information, such as your email address to contact you at a later date. We do not share your personal or financial information with 3rd party companies. You may request deletion of your email address from our files by contacting us at sales.turfco@gmail.com.